Privacy Policy
Privacy Policy
Tame Academy
Last Updated: 18 October 2026
1. Introduction
Welcome to Tame Academy.
We value your privacy and recognize the importance of protecting your personal information.
When you visit our website, purchase books, access digital reading services, enroll in training programs, or request professional services, we may collect and process certain personal information necessary to provide those services.
This Privacy Policy explains what information we may collect, how and why we use it, how we seek to protect it, when it may be shared, and how you can submit requests concerning your personal data.
This Policy applies to the Tame Academy website and its associated services.
2. Information We May Collect
Depending on the services you use, we may collect the following categories of information.
A. Personal and Contact Information
Full name and username
Email address
Mobile phone number
Billing and delivery addresses
Organization and professional information, where relevant
B. Account Information
Registration and profile details
Securely stored password-related information
Account status
Login and security records
Books, courses, and services associated with your account
We do not intend to store account passwords in readable plain text.
C. Purchase and Transaction Information
Books and services purchased
Order numbers
Payment amounts
Transaction status and references
Billing and delivery details
Refund and cancellation information
Payments may be processed through authorized third-party payment service providers, which may handle payment information in accordance with their own policies.
D. Digital Reading and Learning Information
When you use our digital books or learning services, we may store:
Books associated with your library
Last reading position
Reading progress
Bookmarks
Reader preferences
Course enrollment and participation records
Learning progress and assessment results, where applicable
This information helps us provide continuity across reading and learning sessions.
E. Technical and Usage Information
We may collect IP addresses, browser and device information, pages visited, access times, error logs, and security-related information.
F. Information You Provide Voluntarily
We may process information submitted through contact forms, reviews, comments, training applications, and professional service inquiries.
3. How We Use Your Information
We may use personal information to:
Create, authenticate, and manage user accounts.
Process book purchases, training registrations, and service orders.
Verify payments and manage billing, delivery, refunds, and cancellations.
Provide authorized access to purchased digital books and companion content.
Save reading progress, bookmarks, and reader preferences.
Administer training and educational activities.
Respond to inquiries, complaints, and support requests.
Improve website functionality, accessibility, and performance.
Detect fraud, prevent unauthorized access, and maintain security.
Comply with applicable legal, accounting, and regulatory obligations.
Send promotional communications where consent or another lawful basis permits.
Where a materially different use of personal information is proposed, we will take appropriate steps as required by applicable law.
4. Grounds for Processing Personal Information
Depending on the circumstances and applicable law, we may process personal information on the basis of:
Your consent;
The necessity of providing services or fulfilling a contract with you;
Compliance with legal obligations;
Legitimate operational and security purposes, where permitted by law.
Where consent is required, we will provide appropriate mechanisms for obtaining and withdrawing it.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality and improve the user experience.
These technologies may be used to:
Maintain login sessions;
Manage shopping carts;
Remember language and display preferences;
Support website security;
Analyze website usage and performance.
Where required by applicable law, non-essential cookies will be subject to appropriate user choice or consent.
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
6. Online Payments and Financial Information
When you purchase books or services, payments may be completed through a third-party payment gateway or its integrated payment interface.
The payment provider may process card details, mobile financial service information, or other payment credentials in accordance with its own privacy and security policies.
Tame Academy may retain transaction references and related records necessary for order fulfillment, payment verification, accounting, and customer support.
The privacy policies of the relevant payment service providers may also apply.
7. Digital Books, Reading Progress, and Access Rights
Our digital book services may require us to verify your purchases and access permissions.
When you purchase an eBook, we may maintain records of your entitlement to access that book, reading progress, bookmarks, and related preferences.
This information enables you to resume reading and access purchased content through your account.
Records necessary to verify digital access may be retained while the relevant account or entitlement remains active and for additional periods required by applicable contractual or legal obligations.
8. YouTube and Third-Party Content
Our website may display audiobooks, video books, summaries, and educational materials through YouTube or other third-party platforms.
When you interact with embedded content, the relevant provider may collect information such as your IP address, device information, cookies, and viewing activity according to its own policies.
We encourage you to review the privacy policies of those providers.
9. Sharing and Disclosure of Personal Information
We do not collect personal information for the purpose of selling it.
We may share limited information with third parties where necessary to provide or administer our services, including:
Payment gateways and financial service providers;
Courier and delivery partners;
Website hosting and infrastructure providers;
Email, SMS, and customer communication providers;
Authorized training or service delivery partners;
Competent authorities where disclosure is legally required.
We seek to limit disclosures to information reasonably necessary for the relevant purpose and apply appropriate contractual and security safeguards where applicable.
10. Data Security
We aim to implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These measures may include secure communications, access controls, password protection, software updates, and security monitoring.
However, no internet-based service can guarantee absolute security.
You are also responsible for maintaining the confidentiality of your account credentials and promptly reporting suspected unauthorized activity.
11. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, administer our services, meet legal obligations, maintain accounting records, and resolve disputes.
Different categories of information may have different retention periods.
When information is no longer required and no lawful basis for retention remains, we will take appropriate steps to delete, anonymize, or securely dispose of it in accordance with applicable requirements.
12. Your Privacy Rights and Requests
Subject to applicable law, you may request to:
Access information held about you;
Correct inaccurate or incomplete information;
Delete certain personal information;
Withdraw consent where processing is based on consent;
Stop receiving promotional communications;
Raise questions or complaints concerning the use of your information.
Requests will be assessed in accordance with applicable law, identity verification requirements, security considerations, and lawful retention obligations.
Closing an account may not immediately remove transaction records or other information that must be retained for legitimate legal purposes.
13. Children's Privacy
Some of our books and educational materials may be suitable for children and teenagers.
Where children's personal information is collected or processed, we will seek to apply appropriate safeguards and obtain parental or guardian consent where required by applicable law.
Parents or guardians who believe a child's information has been collected inappropriately may contact us.
14. International Data Processing
Some information may be processed by service providers located outside Bangladesh, including providers of hosting, cloud infrastructure, payment, video, or other technical services.
Where such processing occurs, we will seek to comply with applicable legal requirements, authorization procedures, data protection safeguards, and relevant contractual obligations.
15. Links to Other Websites
Our website may contain links to third-party websites or services.
These third parties operate under their own privacy policies and security practices.
We encourage you to review those policies before providing personal information or using their services.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in applicable law, technology, business operations, or our services.
Any revised Policy will be published on our website with an updated revision date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
17. Contact and Privacy Inquiries
If you have questions, complaints, or requests regarding your personal information or this Privacy Policy, please contact Tame Academy through the Contact Us section of our website.
We may verify your identity before processing certain privacy-related requests.
Tame Academy
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